Qualifications and Training,
Location based within
A self motivated, dedicated, reliable and trustworthy
individual with a flexible attitude to all areas of business. Affable,
dependable and enthusiastic, coupled with honesty and integrity. Extensive
experience supporting a wide range of back office and desktop applications,
managing projects, working to resolve user’s issues and ensuring Service Level
Agreements are achieved. A professional attitude projected at all times, coupled
with a responsible and mature approach to all aspects of business. Works well
within the team environment, or alone without supervision. Thrives on new
challenges and keen to learn new skills.
Over 20 years broad experience in managing, developing,
maintaining and controlling IT network infrastructures involving back office
systems and supporting a wide range of desktop applications.
Experienced in managing IT Support desks,
Computer-Aided Design (CAD) and Computer-Aided Engineering (CAE) application
support and Helpdesk Management (IT Service Management (ITSM)).
Demonstrated skills within Engineering, Aerospace & Defence,
Office Furniture, Design & Build, Interior Design, Travel and the Oil & Gas
Working knowledge of CAD techniques based on a variety
of Intergraph, Bentley, PTC and Autodesk tools.
Experienced in customisation and development of CAD
packages, Software licensing and upgrading.
Time management - able to work under tight pressure and
to tight deadlines.
Planning, organising and effective problem solving -
creating alternative ideas to provide effective solutions to problems and
implementing new systems.
Good communication skills - working closely with
Directors, Managers and End users.
Broad range of education including a BTEC Higher National Diploma in
Engineering (Mechanical/Manufacture), together with various specialist CAD and IT related training.
To further develop my expertise within IT, Engineering,
Facilities Management/Interior Design and CAD Management environments, to fully
utilise my background, knowledge and experience within Computer-Aided Design
(CAD) customisation, development and support, IT infrastructure management,
Engineering application support (CAE), Technical Support and Helpdesk management
(ITSM), Product Lifecycle Management (PLM), Product Data Management (PDM), System development, Strategy
Planning and Network administration; Supporting key business areas, working
within a diverse cross section of businesses, departmental areas and regions.
Key Technical Skills
CAD Management (Autodesk, PTC and Bentley applications).
Helpdesk Management (BMC Remedy and hp OpenView Service
Desk - IT Service Management (ITSM)).
Technical Support; CAD and specialist CAE engineering
applications (incl. Intergraph and PTC).
Desktop and Back office applications support; Office,
Microsoft Server systems and Hardware support.
Product Lifecycle Management (PLM) and Product Data
Management (PDM) application support
(Siemens Teamcenter and PTC Windchill).
Career commenced in 1981 within the Engineering Industry working as
a Trainee Draftsman then Design Draftsman and
Design Engineer for a defence contractor; Aircraft Materials Ltd. based in Watford, Hertfordshire,
during which time studied Mechanical/Production Engineering at West Herts
College where first introduction to computers using Computer-Aided Design (CAD)
and Computer-Aided Manufacturing (CAM) techniques including the use of AutoCAD
In 1988 moved into the Office Furniture industry, working
as a CAD Space Planner and Space Planning Manager at
Furniture Ltd. before moving into an IT Support role of Pre Sales Systems
Co-ordinator. In 1998 joined another Office Furniture manufacturer;
Business Furniture Plc based in Wembley, Middlesex, in the role of
Supervisor followed by an IT Manager role with an Office Furniture Dealer and
Interior Design company; MJF Group based in Uxbridge, Middlesex.
Following redundancy in 2004, career moved into the Travel
Industry working as an ICT Manager for a Business Travel specialist;
Travel Management based in Woking, Surrey, and this role ended in March 2006 due
to the IT infrastructure being re-located to the MyTravel Group HQ in Rochdale,
In May 2006, returned to the Engineering Industry on a
contract basis in the role of CAD Analyst within the Global IT CAD Systems group
of Air Products Plc supporting Computer-Aided Design (CAD) and Computer-Aided
Engineering (CAE) applications. During July 2008 joined as a permanent employee
in the role of CAD Systems Specialist within the Global Engineering group
supporting Project Collaboration tools, Product Lifecycle Management (PLM) and
specialist Engineering software applications.
During June 2010 joined Astrium Ltd., as
an IM - CAD/CAE Service Project Manager/Engineer based in Stevenage,
Hertfordshire on a contract basis within the UK CAD/CAE team providing Technical
Support for Computer-Aided Design (CAD) and Computer-Aided Engineering (CAE)
applications within an Engineering environment.
In July 2011 joined MBDA UK Ltd., as an
Mechanical Computer Aided Engineering (MCAE) Tools Support Engineer and
subsequently MCAE Tools Support Manager with current title being
Principle Engineer* based in
Stevenage, Hertfordshire in a permanent role within the Operations Directorate (Mechanical
Engineering) providing Technical Support for MCAE hardware and software applications.
July 2011 - present:
Principal Engineer* based in Stevenage, Hertfordshire. A world leading
missiles systems company.
June 2010 - December 2010: IM -
CAD/CAE Service Project Manager/Engineer at Astrium Ltd., based
in Stevenage, Hertfordshire. European Satellite and Telecommunications; Design
May 2006 - March
2010: CAD Systems Specialist at Air Products Plc based in Hersham, Surrey.
Providers of Gas and Chemical solutions worldwide, Industrial Gas Plant Design.
April 2005 -
March 2006: ICT Manager at Business Travel Management based in Woking,
Surrey. Specialists in providing bespoke Travel packages to suit a clients
1999 - November 2004: IT Manager at MJF Group based in Uxbridge, Middlesex.
Office Furniture, Interior Design, Design & Build, Business Services and Data Management.
April 1998 -
March 1999: Studio CAD Supervisor at Paragon Business Furniture Plc based in
Wembley, Middlesex. Systems Furniture Manufacturers.
July 1988 -
April 1998: Pre Sales Systems Co-ordinator at Flexiform Business Furniture
Ltd. based in Islington, London. A leading British manufacturer of high quality
Office Systems Furniture.
July 1981 - July
1988: Design Engineer at Aircraft Materials Ltd. based in Watford,
Hertfordshire. Specialists in the field of Airborne delivery systems, Parachute
fittings and small mechanisms.
July 2011 - present
MBDA UK Ltd. - jointly owned by
BAE SYSTEMS (37.5%),
(formerly EADS) (37.5%) and
Leonardo (formerly FINMECCANICA) (25%).
"MBDA is a world leading missile systems company with a comprehensive product
range designed to meet the land, naval and airborne guided weapon system
requirements of each of the armed forces".
Location: Based in Stevenage, Hertfordshire.
May 2015 - present, Job Title:
* alignment of job titles within the
engineering function in 2015.
October 2011 - May 2015, Job Title: MCAE Tools Support
July 2011 - October 2011, Job Title: Mechanical Computer Aided Engineering
(MCAE) Tools Support Engineer
Working within the Operations Directorate (Mechanical Engineering)
providing Technical Support for MCAE hardware and software
applications as part of Engineering Design Capabilities (EDC) for engineering teams within MBDA UK.
To ensure the Mechanical Engineering (ME) function
has the correct software and hardware tools available to deliver its business
commitments though approximately 200 users across the main UK sites.
Chair of the CAE Tools Control Board.
Mechanical Engineering Business Area Champion (BAC).
Evacuation Liaison Officer (ELO).
Security Clearance: National Security Vetting (NSV)
- Security Check (SC) via the
June 2010 - December 2010
Astrium Ltd. - a wholly owned subsidiary of
European Aeronautic Defence and Space Company (comprising Astrium, Airbus,
Cassidian and Eurocopter).
European Satellite and Telecommunications; Design and Manufacture.
Location: Based in Stevenage, Hertfordshire.
Job Title: IM - CAD/CAE Service Project
Initial six month contract extended through to 24th
Service Management - working within the CAD/CAE support
team of the UK Infrastructure Management business area providing Technical
Support for Computer-Aided Design (CAD) and Computer-Aided Engineering (CAE)
applications used by engineering teams within Astrium Ltd., based at
Helpdesk managed via
hp OpenView Service Desk - v4.5
- IT Service Management (ITSM) tool. Problem solving, Request for Change,
Incident Reporting together with First level assessment and escalating
helpdesk calls to application specialist CAD/CAE colleagues in Stevenage and
Portsmouth. Producing KPI reports and Activity Reporting for management
reports (using Microsoft Excel 2003). Progress chasing and closeout
CAE Application testing, upgrading and licencing
Remote support/software installs/upgrades using Remote
Desktop to Microsoft Windows XP Pro PC's.
FileNet (IBM) "Panagon": Content Management application for creating/updating
shared team documents.
Network diagrams and rack cabinet design using
Microsoft Visio 2003 in conjunction with Dell Visio shapes.
Request For Change (RFC) and Request for IT Services
(RITS) - including new starters, resulting in software allocation. Licence
usage monitoring using FlexLM utilities, liaising with suppliers and vendors
obtaining quotations and CAPEX allocation for new, additional licencing and
for annual maintenance contract renewal.
Mini Projects - Analysing new software product
requests, technical investigation and requirements management. Discussing
with internal customers: financial aspects, budgetary constraints.
Technical writing, step by step installation guides and
instructions for use by Level 1 IT Service Centre support teams.
Attending Management meetings at Stevenage and
Security Clearance: National Security Vetting (NSV)
- Security Check (SC) via the
Defence Vetting Agency.
May 2006 - March 2010
Air Products Plc
Company activity: Providers of Gas and Chemical solutions
worldwide, Industrial Gas Plant Design;
are Air Products (PDF).
Location: Based at the European Headquarters located in
Due to global restructuring, position eliminated at the end
of March 2010, with centralisation of technical support functions transferred to
the Corporate Head Office (US) and to the ASIA office; Shanghai, China.
July 2008 - March 2010, Job Title:
CAD Systems Specialist
Joined Air Products as a permanent full time
employee in July 2008. Providing helpdesk 2nd and 3rd level support as part of
Global STAC support (Siemens
Teamcenter) together with 2nd level
Global “Phoenix” Helpdesk supporting Intergraph suite of tools: SmartPlant
Instrumentation (SPI), SmartPlant P&ID and SmartPlant Materials - known under
the umbrella term of "Phoenix" tools internally within Air Products, together
with Aspen Zyqad. March 2009 - dedicated Global STAC 2nd level, STAC IT 3rd
level and “Phoenix” 2nd level support supporting/using Intergraph SmartPlant
suite of tools.
Overview of the CAD Systems Specialist role:
Remedy IT Service Management v7.1 - ITSM tool; Management information
(MIS) reporting using Microsoft SharePoint tools and Microsoft Excel
Supporting Product Lifecycle Management (PLM) tools
Teamcenter v7 (Siemens PLM Software)
- known as STAC and eSTAC (web) within Air Products.
Working as a team member of the STAC IT team;
Infrastructure support and testing including upgrades,
support (working closely with US based Infrastructure teams) and conducting
quarterly timing tests with regard to system responsiveness within EUROPE
compared to ASIA and US.
Chair regular STAC IT/Power User Forum discussion
sessions with UK users and business owners.
Project Managing in conjunction with the STAC IT team;
STAC application, trouble shooting of issues in production, testing
upgrades/updates with the IT infrastructure team based in the US, technical
writing and creating/updating user (FAQ) manual in Adobe PDF format.
Attending fortnightly Global IT meetings via
Technical and Application support cover provided to
on-site and remote users from 07:30 - 16:00 hrs Monday to Friday covering
UK, Mainland Europe and ASIA (PM) together with holiday cover/out of hours
US (AM) support.
Setting up SmartPlant Instrumentation (SPI) and
SmartPlant P&ID projects for the Project Services teams together with
creating Aspen Zyqad (2006) workspaces for users. User and plant creation
using SmartPlant Foundation (SPF); loader, system administration, desktop
client (v3.7) and using SmartPlant Engineering Manager (SPEM v4.4).
May 2006 - July 2008, Job Title:
Working within the ACES CAD Systems team, part of
the Global IT organisation in a contract position providing support for
Engineering development projects, Computer-Aided Design (CAD) and Computer-Aided
Engineering (CAE) application support:
Intergraph tools including PDS (Plant Design
System), ISOGEN (Piping Isometrics),
Bentley MicroStation/PowerDraft CAD applications,
AutoPIPE and Alias Piping Solutions including I-Data Estimator together with
setting up and managing CAD Systems Helpdesk for first line user support,
allocating tickets to 3rd level support teams where appropriate.
Overview of the CAD Analyst role:
Working within a busy Engineering IT Support
environment with teams supporting
SmartPlant Instrumentation (SPI),
SmartPlant P&ID applications running on Dell Hardware and Microsoft
Windows XP Pro Operating Systems. Working closely with Level 3 Support teams
based within the UK and US.
Providing CAD Support (Level 2) through supporting
Bentley PowerDraft users within Europe, together with support for
Autodesk AutoCAD installations and network licensing.
CAD Support Hotline Troubleshooting.
Computer-Aided Engineering (CAE) Application Support
(Engineering calculations) and
RIPAC (Estimating and Cost Planning) applications. Installing PDMISO and
Oracle Client applications. Creating ISOIndexes for Project Estimating.
Helpdesk system management (using BMC Software's Remedy
IT Service Management (ITSM) AR System technology), Producing weekly Remedy
Review Reports for senior management and uploading to AP Shared location for
(Plant Design System) Project Set-ups, collaboration projects, liaising with
Project Managers and third party design houses.
PDS Support (Level 1) and assigning tickets to Level 3
support teams in the UK or US where applicable.
Installation of software for new starters/PC's
including RIS, plotting etc.
ISOGEN (Piping Isometrics) client/server application. Re-extraction of
ISO's for Projects, updating Microsoft Excel documentation.
Piping Solutions applications including
I-Data Estimator; installations/bug fixes etc.
Liaising with colleagues based in the UK, US and China.
Updating of CAD Systems Intranet pages (using
Management Server - CMS) together with managing online share
File Conversion of Bentley MicroStation file format
(.dgn) to and from Autodesk AutoCAD file formats (.dwg), installation and
asset tracking of
application within Europe.
Software installations and licensing including Bentley
PowerDraft user requests, asset tracking of licences in use within Europe.
Asset tracking of CAD Workstations, maintaining up to
date building floor plans locating CAD users within the UK and Europe.
Importing of Valve data from overnight
SmartPlant Materials (SPMat) (MARIAN) (Integrated Material Management
Transoft Solutions AutoTURN - Roadway and Vehicular flow for Plant
Design application (setting up Client/Server installation in the UK and
working with team in Shanghai, China). Working with Transoft support
personnel based in Canada.
Project Collaboration and FTP Site Transfer of Project
Data with third parties, Microsoft Excel documentation tracking of
Project Archiving and Retrieval (DVD/CD media, indexing
and arranging off-site storage/retrievals; file and disaster recovery).
Supporting Dual Monitor installations on both Desktop
and Laptop workstations together with
Matrox Graphics DualHead2Go technology and Dell docking station hardware
Citrix connectivity solutions including client support and New starter
Supporting and monitoring overnight
SmartPlant Review (Design Review) session creation process to ensure the
latest models created for viewing the next day.
Using Microsoft Office 2003 and 2007 Suites with
Microsoft Outlook 2003 and 2007 Email, Tasks and Diary Scheduling.
Transferring applications between systems, testing
applications (compatibility testing) on CAD test workstation, creation of
Adobe PDF Distiller application queues for shared network access.
Attended In-house Health and Safety, Diversity training
Engineering Application Support. First point of contact
for users (via CAD Hotline, CAD Systems Email or Personal visits), providing
Level 1 and Level 2 Support dependant on application and escalating tickets
to Level 3 where appropriate.
Member of the
Lifecycle Management - Document Management application) helpdesk team -
monitoring global emails (UK, US and ASIA) and Level 1 tickets received from
the IT Service Centre. Providing Level 2 Support, logging user requests
and/or escalating trouble tickets to Level 3 STAC support teams.
Monitoring Phoenix Helpdesk mailbox and raising trouble
tickets (Level 1) in the UK and escalating to Level 2 Global support teams.
Answer "day to day" issues, investigate problems and
escalate issues to Level 3 support teams (within the UK and US).
Development of BMC Software's
Remedy IT Service Management v7.1 - ITSM tool to provide statistical
management information (MIS) relating to trouble tickets (identify recurring
issues), extracting information into Microsoft Excel spreadsheet in order to
Setting up Xerox Network Printers for MicroStation and
PowerDraft CAD plotting use.
Upgrades to Autodesk AutoCAD including setting up
network licence for client/server access.
Compiling Asset Management spreadsheet of globally
located Autodesk applications AutoCAD, AutoCAD LT, AutoCAD Mechanical,
Autodesk Mechanical Desktop/Inventor: User ID, location, versions and
Compiling spreadsheet of European based Bentley
PowerDraft licence installations and user allocations.
Installation of MathCAD v12 upgrades.
Member of the STAC IT Global team; testing within the
"STAC Integ" environment, new versions/bug fixes prior to user rollout via
Project managed the introduction of Citrix based STAC
version throughout the UK and Europe, (replacing dedicated STAC Application
server linking to the STAC Database server based in the US). Citrix project
designed to enhance performance available to UK and EUROPE users together
with proposed reduction in overheads with having a dedicated/replicated
server in the UK.
Setting up SmartSketch application within training
suite environment via Citrix Client.
Introduction of AutoTURN Client/Server application (UK
Created and applied auto-reply incorporating "rules and
alerts" (Outlook 2003/2007) for use with all end user emails sent to CAD
Systems distribution list to advise users that the email received and would
be processed in due course.
Network installation of RIPAC (Estimating and Cost
Planning) application (client/server).
March 2010 - Transition of STAC support knowledge to
ASIA colleagues in preparation for elimination of European support following
Air Products Dual Screen CAD Workstation (Laptop
based version) - 2009 format
(click thumbnail to enlarge)
Career Experience April
2005 - March 2006
Business Travel Management - at the time part of
MyTravel Group Plc
which included the Going Places and Airtours corporate brands, later owned by
Thomas Cook Group Plc and subsequently part of
Forward Travel Management owned by Midlands Co-operative Society Ltd.
Company activity: Specialists in providing bespoke
Travel packages to suit a clients business needs.
Located: Based at BTM's Head Office located in Woking,
Job Title: ICT Manager
Supporting 90+ users, 130+ PC's and 14 back office servers.
Responsible for managing the IT support team -
providing support for back office servers, managing a busy helpdesk and IT team
providing support at the Head Office location in Woking together with remotely
supporting 15 regional Business Travel Centre's (BTC's) located throughout
England, Scotland, Wales, Northern Ireland and until December 2005 offices on
the Isle of Man.
Initial Six month fixed term contract extended twice until
31st March 2006 at which time all IT infrastructure transferred to MyTravel
Group IT located in Rochdale, Lancashire, UK.
Overview of ICT Manager role:
Supporting Rack based Compaq/HP and Fujitsu-Siemens
server technology. Server Operating Systems including Windows NT4
Server/Advanced Server, Windows 2000 Server and Windows Server 2003.
Training and Management of one direct report - ICT
Systems Administrator, day to day work allocation, project assignments,
reviews and appraisals.
Supporting Dell desktop systems together with Toshiba
and Samsung laptop technology. Desktop Operating Systems including Microsoft Windows
2000 Professional and Microsoft Windows XP Professional running desktop applications
Microsoft Office'97/Outlook'98, Office 2000 and Office XP. Software
installation and hardware upgrades including installing new drivers, network
cards, memory etc.
Carry out daily checks from off-site (via RAS/Cisco
Systems VPN) prior to commencement of the business working day – comprising
all primary server status and Oracle database checks to ensure all systems
fully functional, "ping" test of all BTM Business Travel Centre (BTC's)
CISCO Systems Routers to ensure all responding/online. During Business hours
all primary servers and routers continually "pinged" to ensure responding
Supporting Network Printing via
HP JetDirect and HP Web JetAdmin IP printing technology. Network drive
creation and mapping on users workstations, creation of "home" folders and
Creating new user accounts via BTM's NT Domain and
Managing BTM entry's within MyTravel's Rochdale Data Centre's Microsoft
Exchange email server, updating distribution lists and user contact details.
Creating Public Folders and additional mailboxes for users and managers
alike. Spam controls provided by MyTravel's Barracuda Networks technology.
Working closely with MyTravel Group support services,
iSupport Helpdesk on-line booking system via Terminal Services client to
MyTravel Group IT.
Supporting bespoke database applications running Oracle
8i Enterprise technology (including ODBC and Oracle client installs). Travel
industry packages including
Focalpoint and Amadeus online
travel booking systems together with Elgar Rail Ticketing System. TIMES 3
"Management Information Solutions" supported by
Net Trans Services, RailPlanner
technology provided and supported by
Travel InfoSystems (monthly
updating of RailPlanner application via CD supplied).
RADIUS with Radius Wheel
Technology (promotional price tool). Support given with updating and
supporting as necessary in conjunction with these third parties.
Business Solutions provided and supported by
ProCon Solution based in Denmark,
including Pro:TAS, Pro:BSP and Pro:TAS Finance applications. Working with
ProCon engineers and developers to ensure smooth running of applications.
Reports produced using
Crystal Reports 8.5 and Adobe Acrobat (PDF). Daily monitoring of
"Pro:PJC - Print Server" to ensure smooth running of PDF "Copy" Invoice
Maintaining BTM IT Support "Helpdesk" Intranet site
including monitoring urgent and non-urgent requests, deciding on best course
of action, assigning support personal, updating/notifying users.
Supporting Woking Head Office
Avaya "SDX" INDeX Telephone systems
and programming, liaising with support company
Central Telecom. Patching in
Support of Web filtering tools using customised
SurfControl application (running on
a Windows 2003
Server/ISA Server 2004 platform), daily authorisation following user
requests where appropriate or resulting from misclassification of site
Use of Veritas
Backup Exec software application in conjunction with Compaq SDLT internal
tape drives, providing daily, weekly and monthly scheduled security backups
with off-site storage of archived tapes for disaster recovery.
McAfee Anti-virus protection, management and automated distribution (in
from Splinterware and
Internet access provided by Microsoft ISA Server and
network connection via CISCO
Systems routers, working closely with MyTravel Group's Comms teams.
Supporting Bay Networks 10/100Mbit
Switches and Comms cabinet equipment together with UPS (Uninterruptable
Power Supply) devices.
Troubleshooting where required using Remote support
techniques via VNC,
DameWare "Mini Remote Control" and
Cisco Systems VPN applications including Out of hours support when required:
Supporting users, monitoring WAN (Wide Area Network) connections, power
failures, web site/intranet uploading, Virtual Private Network (VPN) and
dial-up (RAS) connection issues.
Supporting/Maintaining Nat West "Bank Line" dial-up
connection for uploading financial data together with
Streamline Point of Sales machines
Blackberry handheld (Model 7230) devices via
Vodafone Network in conjunction with the MyTravel Group IT Support team.
Regular PC Hardware and Software Troubleshooting
utilising Norton Utilities and Norton
Microsoft Windows AntiSpyware technologies.
Installation, support and updating of Adobe Reader,
WinZip file compression and other
standard utilities and viewers.
Providing reproduction service to users based on HP
ScanJet A4 Scanner for scanning documents and CD-R’s using NERO CD Creator
software and carried out by ICT Systems Administrator.
To ensure trouble free execution of automated starting
of “Focalpoint Print Manager” using
via all BTM BTC’s "Document Print Servers" and via the Woking Comms Room
“Data Collector”. Monitoring of "MIR" traffic from regional offices though
to execution on the Woking based Oracle Servers.
Working closely with BTM Human Resources Executive,
instigating results from Display Screen Equipment (DSE) Risk
Assessment/Questionnaires providing replacement (or advice on adjusting)
VDU, keyboard and mouse systems as required.
Updating and Patching of Microsoft Office Suites.
Maintaining hardware support maintenance contracts,
including HP Servers, HP mono and colour LaserJet printers.
Regular updating of asset management records,
"knowledge transfer document", user access permissions/passwords, IP address
allocation, machine name formatting and domain user listings. Updating of
"HOST" and .BAT files reflecting changes to server and workstation IP's
and/or machine names.
Head Office Key holder.
Working out of hours in order to minimise disruption to
users and impact to the business.
Completed Projects and Achievements:
Phasing out of superseded Compaq laptop technology,
upgrading Windows NT4 Workstation Operating Systems to Windows 2000
Professional. Phasing out of Microsoft Internet Explorer 5.0 with upgrade to
Installation/Configuration of Microsoft's
Windows Server Update Services (WSUS) providing automated deployment of
security updates, Microsoft product enhancements and upgrades.
Customisation of SurfControl Web Filtering application
throughout the BTM network for filtering web site access during specific
time periods and blocking of certain sites for network security and user
protection. Designed custom HTML based "deny" pages, groups classifications
and access schedules in order to provide feedback to users.
Phasing out of Microsoft Proxy Server and replacing
with Microsoft ISA Server in conjunction with the Rochdale Data Centre Comms
team, updating "Proxy exceptions" within Internet browser to facilitate
connection to Travel applications/intranet.
Microsoft Remote Desktop Connection Software Download (Microsoft
Remote Desktop) technology within Microsoft Windows 2000 Professional
Workstations for connection to MyTravel Intranet via Terminal Services.
Working with Marketing Manager and Business Support
Executive to develop enhanced BTM web presence and micro sites.
www.manxair.com and BTM Internet site(s) updating using
Dreamweaver MX together with integrated databases.
Introduction/updating of "RADIUS
Wheel" (promotional price tool) provided by RADIUS throughout all BTM BTC's.
Updating of MyTravel Group Global Address List and
Email Distribution Lists by removing/adding former and new BTM users contact
details to listings in conjunction with MyTravel iSupport System.
Working with Business Support Executive on BTM Staff
Discussion Board introduction.
Successful project completion at all BTM regional BTC's
consisting of the replacement of Oki 10i/12i Mono Laser Printers (via shared
line extenders/parallel connection) with new
Hewlett Packard 1320tn Mono Laser Printing technology and introduction
HP Color LaserJet 4550dtn Printer at Head Office via Network IP Printing
using HP JetDirect and HP Web JetAdmin technology.
Introduction of Microsoft Optical Scroll Wheel Mice to
the BTM Head Office for enhanced productively when used in conjunction with
Office based applications and to offer increased reliability.
Software Licence Compliance - Microsoft Licensing and
Disaster Recovery/Contingency Planning Project in conjunction with the
Director of IT and Customer Solutions and MyTravel Group IT Commercial
Updating of Microsoft Office’97 Standard and
Professional licences within Woking Head Office with Microsoft Office
2000/Outlook 2000 licences and installing associated Service Packs.
Updating all BTM BTC's with the latest Crystal Report
templates, uploaded remotely to shared directories on each "Pro:PJC"
workstation in order to facilitate Invoice Printing.
Enhancing Telephone System Speed Dial configurations
and creating complete listing of all phone extensions, data and fax
connections within the BTM Woking Head Office.
Managing the customisation of Toolbars within
Galileo/Focalpoint Travel Booking Systems. Working with Business Support
Executive to upload amended “Scripts” for travel booking for associated
Hardware and Consumable purchasing in conjunction with
the Director of IT and Customer Solutions.
Supporting Data Management Executive's AMEX and Diners
Club transactions via Dial-up Modem.
Analysis of Woking Comms Room power backup
infrastructure, review of existing Uninterruptible Power Supply (UPS)
equipment working together with
Replacement Dell desktop PC for Sales Support Executive
EuroPC including wireless ergonomic keyboard/mouse.
Relocation of Wokingham BTC users and IT equipment
integration with Woking BTC, provision PC's, telephones and desking.
Upgrading remaining BTM Head Office workstations from
Microsoft Office '97 to Microsoft Office 2000 with Outlook 2000 email
clients, upgrading of existing McAfee VirusScan 4.5 version to later v8.x
technology on all workstations and servers working in conjunction with
licensing compliance project through MyTravel Group IT Commercial Director.
Proposal to upgrade existing Compaq Proliant 3000 NT4
Servers with replacement
DL380, Microsoft Windows 2003 Servers and transfer of Oracle Databases
in conjunction with contract BTM Oracle DBA from Download Software Ltd.
(DLSW), MyTravel Oracle DBA's,
Giant Computers and BTM Director of IT and Customer Solutions -
upgrading Oracle to MyTravel Group standard Oracle 9i. Eventual aim to
replace existing Oracle database with Oracle Financials. Project to review
consolidation of existing Windows 2000 RAS Server and File/Print Servers and
upgrade to latest version of Symantec/Veritas Backup Exec (version 10d) and
Maxell SDLT tapes.
Preparing test workstations for
evaluating/testing/debugging of new database applications prior to roll-out
throughout BTM BTC's (Business Travel Centre's). Installing travel booking
applications and Oracle clients onto laptops for Operation manager and
Business Support Exec.
Consolidation of Email and web site domain names,
working in conjunction with web management company. Redirecting of .com
addresses to allow misaddressed email to be delivered to intended recipients
and registering of .eu domain names(s).
Investigating "Safe disposal" of "end of life" IT
hardware (monitors, PC's etc) in conjunction with the Sales Support
Executive obtaining information from local council and
London Facilities Ltd.
Evaluating hardware upgrades including replacement
laptop technology and flat screen displays to replace redundant CRT
technology within BTM regional offices from a specification and investment
prospective for budget planning and authorisation.
Planning introduction of "ACT!
SAGE" for workgroups - Contact management (CRM) tools within BTM,
working in conjunction with Sales Support Executive, Head of Sales and
Account Management and consultants
Planning of replacement Group Finance Package based on
"Oracle Financials" in conjunction with the Finance Director and Director of
IT and Customer Solutions.
BTM IT Relocation Project - March 2006:
Planning in conjunction with the Senior Desktop Support
Manager based at MyTravel Group IT in Rochdale the relocation of the
existing Woking based IT infrastructure in order to centralise/relocate to
the Group HQ in Rochdale with the IT function ceasing within the BTM Head
Office at Woking, completion date March 31st 2006.
"Knowledge transfer" documentation produced; Server
management details, fault finding information and logon/password
authorisation. Travelled to Group IT in Rochdale during final phase prior to
leaving BTM in order to complete handover/transition planning.
Liaising with Business Support Executive in order to
integrate existing contents of BTM IT Support site into the BTM Intranet in
order to phase out in-house support system and replacing with MyTravel Group
"iSupport helpdesk" system. Adding desktop shortcuts to all BTM user profile
to enable access to replacement support facilities. Ensuring all workstation
had Terminal Services client installed (Windows 2000 Professional).
Monitoring/Processing MyTravel Oracle Web iSupport IT Support Helpdesk
Installation and configuration of Intranet based
RailPlanner application added to "new" Windows 2000 Server using IIS, update
windows desktop shortcuts, MyTravel Money and IP/WINS addresses updated for
all BTC users pointing to Group IT infrastructure.
Consolidation of user directories/folders from numerous
BTM servers onto a centralised data server ready for relocation to Group IT
in Rochdale. Remapping of user network drives and associated
personal/departmental security permissions.
"Ghosting" of new drives to External USB Freecom 160Gb
hard drive, Removal and transfer of all files servers to Group IT in
BTM Woking Comms Room - Server Racks and Patch
(click thumbnail to enlarge)
Career Experience March
1999 - November 2004
MJF Group of
Company activity: Interior Design, Design and Build,
Business Services and Data Management.
Located: Based at the MJF Group offices located in
Job Title: IT Manager
Supporting 70+ users with 15 back office servers.
Providing Support, Management and Development of IT
Infrastructure and Services within the group (five operating companies) at
offices in Uxbridge and Central London with Operation Centre’s located near
Henley-on-Thames and Newbury, Berkshire.
Made redundant from the MJF Group in November 2004.
Typical "Day to Day" Activities and Responsibilities:
Helpdesk and PC Support.
Software licensing programmes, arranging new/additional
licences and managing subscriptions (including
Microsoft Volume Licensing
Center (eOpen Licensing Management) and Autodesk subscriptions).
Remote support out of hours – Server installs/reboots,
monitoring of SurfControl filtering. MJF Data Management emergency remote
support to aid 24 hour operation.
Daily, Weekly and Monthly Security Back-up/Rotation Tapes.
Prioritising of Projects and Workload.
Setting up new starters with IT equipment (laptops,
software, support etc), setting up user logon profiles, cancelling former user
accounts (cancelling remote dial-up, Outlook Web Access rights transferring
mailboxes to managers or alternative delivery recipients), updating Phone lists
and Intranet site details.
Management of Comms Cabinet CAT5 patching using 3COM
Switches and Hubs.
Monitoring the IT News sections of the media and supplier
mail shots/news releases, evaluating software and recommending the introduction
of new software applications and procedures to enhance the business “backbone”
and to ensure that the company kept at the forefront of new technology and
Discussing with Directors/Managers and end users future
project requirements or staff requests, e.g. Adobe pdf.
Updating on a regular basis when released virus “DAT”
updates in order to keep all systems fully protected. Protecting against
internet security issues using Firewall(s) and SurfControl filtering
Development of the MJF Intranet site(s) to provide
additional support for users and colleagues.
Administration/maintenance of the ACT! CRM (Customer
Relationship Management) databases (user logons etc, database maintenance,
arranging and detailing customisation).
Working closely with Support Companies….Project Management,
Support Engineers, ISP (Internet Service Providers) including the selection of
the best suited teams/individuals for specific tasks/requirements.
Telephone handset installations/relocations, patching into
Comms cabinet and assigning extension numbers and working closely with fellow
colleagues with programming.
Replying to clients receiving an “Email Undeliverable”
report from the mail server, forwarding on emails to intended recipients where
appropriate and replying to sender notifying correct address for future contact.
Liaising with suppliers for the ordering of new and
replacement hardware and software applications.
Key Holder (on occasion called out following break-in's at
the Uxbridge site, dealing with police/security officers etc. working with the
Group Purchasing Manager to resolve Insurance claims etc) working to resolve
spate of laptop thefts over a period of months prior to the installation of a
shutter system. Introduction of Kensington
security locks to secure laptops. Opening up/closing the office as required,
weekend access for personnel.
Involvement in training of users in a variety of software
applications in conjunction with the HR Manager.
Management of Network Printing devices.
Achievements whilst at MJF:
Operating System Consolation – Server: Novell Netware
removal prior to “Year 2000”, including Y2K compliance management programme –
December 1999. Microsoft Windows NT4 Servers upgraded to Windows 2000
Server/Active Directory and then continuing through to 2004 with the
introduction of latest version Windows Server 2003. Desktop: Microsoft Windows
NT4 Workstation and Windows’98 Desktop/Laptops upgraded to Windows XP Pro.
Email: Microsoft Exchange v5.5 upgraded to Exchange 2000/2003.
Negotiating and setting up of “Hotline” Support contracts
for numerous hardware and software applications.
Software licensing including OEM (Original Equipment
Manufacturer) licences and the introduction of subscription licensing.
Design Studio “state of art” software and hardware
introduction, CADstations, large format plotters, colour printers. All Design
Studio software licences either on Subscription renewal or on Volume licensing
agreements in order to stay at the forefront of design technologies.
Liaising with Internet Service Providers (ISP’s) in regard
to Leased lines/ADSL/SDSL and Broadband client service provision for tenants
within River House, Uxbridge and Paul Street, London offices.
Successful Planning and implementation of staff relocation
within the Uxbridge site including major Design Studio (CADstations) and BSL
relocations within the building including all IT and Voice relocation. MJF City
office managing network infrastructure relocation from Paul Street to Leonard
Street, Old Street London offices including Sales, Admin and Design
(CADstations) department facilities, IT and Telecoms equipment.
Intranet development consisting of both a general site
incorporating a wide range of company information, together with extensive
on-line “IT Support and Advice” section plus numerous specialist “web portals”
and sites including a comprehensive “authorised access” Group IT Support site
comprising details of user passwords, support contracts, SLA's (Service Level
Agreements), licensing renewal dates and cover, equipment allocation/serial
numbers/asset management and network infrastructure information.
Software and Hardware replacement for reliability by
introduction of new technologies: e.g. Monitor enhancements 15” up to 17” flat
screen CRT to 19” flat screen CRT to new 17”/19” flat screen LCD technologies
within several departments, Design Studio monitors upgraded to 22” flat screen
CRT multimedia monitors. Mouse consolidation from original Logitech/Microsoft
Mice through to Microsoft Wheel Ball Mouse to latest Microsoft Optical Wheel
mice. Laptop consolation….phasing out of older models and
specifications….standardisation and memory enhancements to allow greater
performance and ability to run latest software packages such as Microsoft Office
2003. Pocket PC handheld devices replacing Palm devices to provide enhanced
integration with office based facilities.
Providing stable secure Intranet services for web based
applications such as RS-WEB, working closely with the supplier’s development
Introduction of replacement technologies for “back office”
such as Microsoft Exchange (including remote access technology) and “desktop
applications” such as Microsoft Project replacing non-standard or pragmatic
software applications (ASTA and MAIL).
Introduction of new “back office” technologies including
SurfControl web and email filtering techniques comprising of a heavily
customised version introduced for the various group companies. Introduction of
email disclaimer “footers” to all outgoing emails…including web site address
“marketing”….setting up of web site address aliases to personal email address
matched against associated company name.
Holiday Cover availability support in place covering
virtually all aspects of the IT infrastructure. Emergency call-out available
Refurbishment of the Uxbridge Comms Room following major
flood, working with “Redd Projects” Project Management team and support
companies in order to minimise downtime to business critical IT services.
Uxbridge Comms Room development from a single “storeroom”
area to a complete fully functioning high tech Comms Room facility.
Design and development of a dedicated client web site for
MJF Business Relocation.
Enhancement/modifications made to Redd Projects web site.
Introduction of numerous web based applications to enable
users to work off-site/from home such as Outlook Web Access, Citrix Web
Interface, Intranet sites for company information/contact details. All set-up
with unique URL’s (web addresses for ease of access).
Launch of Citrix Metaframe Server for remote site
interconnectivity, installation of Citrix clients with the aim of replacing
multiple local site servers and their related support issues.
Computer Aid International for recycling "End of life IT equipment" for
refurbish charity use.
Working out of hours in order to minimise disruption to
users and impact to the business.
IT Systems Overview:
Supporting Microsoft Desktop Applications: Office
Professional, Microsoft Project Professional, VISIO Professional and AutoRoute.
Desktop Operating Systems utilising Microsoft Windows XP Professional and formerly
Management and Maintenance of Microsoft Server Operating
Systems: Microsoft Windows NT4, 2000 and Windows Server 2003 including Active
Directory/SUS plus Microsoft Exchange Server with remote access services Outlook
Web Access and Outlook Mobile Access. Microsoft SQL Server, ISA Server and
Supporting Autodesk AutoCAD, ADT, AutoCAD LT, Autodesk
On-site View, Discreet 3ds Max and Autodesk VIZ visualisation products in
conjunction with customised bespoke programs supplied by Herman Miller for
designing, quotations and parts listing.
ACT! Customer Relationship Management (CRM) application
(developing in conjunction with third party developers, customisation and
Supporting/Upgrading users with Adobe Acrobat/Acrobat
Pro/PhotoShop/Encore DVD/Premiere Pro/InDesign software packages.
Supporting/Upgrading users of Macromedia Director,
Fireworks and Flash software applications.
Using Symantec pcAnywhere and Norton Utilities to manage
remote systems and fault diagnostics.
O'Neil's Data Capture Systems.
Supporting Maconomy Group Finance solutions utilising
Oracle databases via third party support and in conjunction with the Group
Security backup provision and tape rotation applications
provided via DAT and AIT drives using Veritas Backup Exec software additional
emergency file/directory recovery using Executive Software's Undelete Server
Management and Maintenance of Citrix MetaFrame Presentation
Server running on 100Mbit LAN and WAN router based Microsoft Windows 2000 Server
and Server 2003 networks via Microsoft Windows XP Professional clients over ADSL and SDSL
networks together with Web interface for Citrix MetaFrame Server Portal access
via Internet browser and Citrix Clients for PDA's and home PC's.
File Server’s and Network Infrastructure protected by
multiple APC UPS (Uninterruptible Power Supply) devices together with numerous
hardware firewalls from Cisco Systems connected to ADSL and SDSL respective
Mobile devices including the integration of Pocket PC
handheld PDA's (Personal Digital Assistant's), Wireless Technology and Microsoft
Outlook Mobile Access providing connectivity solutions for mobile devices.
Development of the Group Intranet site, client portals and
IT support sites using Microsoft FrontPage running on the Microsoft Windows
Server 2003 platform.
Web and email filtering tools using SurfControl
applications for Microsoft ISA and Exchange SMTP mail server.
Anti-Virus protection from McAfee using GroupShield and
VirusScan products throughout the group.
Installation/Configuration of high-end graphics cards into
Microsoft Windows XP Pro CADstations.
Projects underway at time of redundancy:
Mobile technology project: GPRS Mobile/Bluetooth laptops
connectivity, Blackberry handheld technology for mobile email, iPAQ/GSM/GPRS,
Orange SPV/Smart Phone with Microsoft Outlook Mobile Access in place and
On-going upgrade of existing Servers to Windows Server 2003
from Windows 2000 Server and developing plan for the eventual replacement of
Windows NT Server (investigating MS Virtual Server technology).
Wargrave Portacabin Project: Replacement Microsoft Windows XP “dumb”
terminals and monitors, transfer of existing printer, UPS (uninterruptible power
supply), Citrix reconfiguration and Security service packs.
Microsoft Office 2003 introduction upgrading from existing
Office XP Pro licences (subscription).
Evaluating Microsoft Windows XP Pro Service Pack 2.
Investigation into the EU – European Waste Electrical and
Electronic Equipment Directive (WEEE).
ACT! Database consolidation and investigating new upgrade
of the ACT! CRM application offering greater compatibility and integration with
Managing the introduction of Microsoft ISA 2004 (Firewall)
installed on replacement server (existing server re-utilisation/rotation).
Thatcham Warehouse Project – SDSL interconnectivity,
consolidation of MS SQL/O’Neil’s replication server.
Investigating possible introduction of “ruggedised”
portable with wireless connection for the remote Data Management Warehouse
site(s) for data logging/asset tracking throughout the warehouse site.
MJF Group - Comms Room (Uxbridge)
(click thumbnail to enlarge)
April 1998 - March 1999
Paragon Business Furniture Plc. (subsequently part of the
Logic Office Group).
Company activity: Systems Furniture Manufacturers.
Located: Based at Paragon's offices located in Wembley,
Job Title: Studio CAD Supervisor
Supporting 8 users and 4 users respectively + 2 servers.
Managing, supporting and developing the Studio's IT
infrastructure within Wembley (team of 8) and Leeds (team of 4) offices based on
Microsoft Windows NT Workstation + NT Server environments involving Microsoft
Office, Cyco AutoManager Workflow (Drawing Management Database), Corel, VISIO,
Adobe, Autodesk and Kinetix applications.
Setting up Procedures and Maintaining systems to ensure the
efficient running of the Paragon Studio IT Infrastructure (CADstations, servers
and large format plotters/colour printers): “System Housekeeping”, Anti-Virus
procedures, Security back-ups.
Investigating new hardware and software packages in order
to improve the services offered by the Studio, creating a “CAD Strategy” for
Creating Word templates for Work Schedules, Request forms,
Fault call log sheets, Fax and Memo headers.
Member of the Paragon Web Site Steering committee.
Creating Visio documents for Organisation charts, Network
Training of staff, discussing their existing IT
requirements and needs for the future.
Liaison with Paragon Group IT support personnel, arranging
Engineer visits, technical support contracts with IT suppliers and developers.
Assisting re-cabling Wembley and Leeds Studio environments
with CAT 5 standard cabling.
Investigating the introduction of SmoothMove Panoramic
Viewers for customer presentations.
Participating in regular departmental meetings to feedback
both existing and future developments within the Studio IT infrastructure and
explain new services or facilities available to users. Together with feedback
reports from User Group meetings attended.
Customisation of AutoCAD Menu’s for selection of Paragon
Product Range Planning Symbols.
Investigation into Telecommuting for Project Management
Producing PowerPoint Presentations for National Sales
IT Systems Overview:
Hardware:- Supporting departmental Microsoft Windows NT4
Server based Local Area Networks (LAN) connected via Hub(s) to Company Wide Area
Network (WAN) for Email/data transfer/Internet access (via ISDN), Research
Machines Pentium/PII PC’s based hardware running Windows NT4.
Output and Support devices:- UPS, HP SureStore DAT drives,
Iomega 100Mb ZIP drives, Flat bed Scanners, HP DesignJet 650C/750C large format
printers, Epson A3+/A2 Colour Inkjet Printers.
Supporting Software Applications:- AutoCAD Release 13/14,
Kinetix 3D Studio MAX 2.5 and VIZ R2, Microsoft Office’97 Professional,
Outlook’98, Frontpage’98 and Project 4.1, Adobe PhotoShop LE, PageMaker 6.52 and
Acrobat 3.0, CorelDRAW 8.0 and Gallery 1,000,000, Cyco AutoManager Workflow
5.0/5.1, VISIO Standard 5.0, Dr.Solomons Anti-Virus Toolkit, Diskeeper Software
(Server/Workstation), WinZip 7.0 file compression utility and Seagate Exec tape
July 1988 - April 1998
Flexiform Business Furniture Ltd.
Company activity: A leading British manufacturer of high
quality Office Systems Furniture with contracts throughout both Public and
private sectors of industry.
Location: Based initially at offices located in Lion House,
Islington High Street, London N1 and subsequently based within the
Business Design Centre in
Islington, London N1.
Job Title: Pre-Sales Systems Co-ordinator (formerly
Space Planner and Space Planning Manager).
Supporting 12+ and 8 users respectively + 2 servers.
Systems Co-ordinator for Pre-Sales operations based at
Flexiform's London and Bradford offices - Monthly travelling between sites to
perform installations, technical support, troubleshooting, customisation and
maintaining systems, together with meetings with Manager's and Director's to
discuss progress of development projects and system proposals. Previously to
moving into IT management managed the Space Planning department working closely
with Sales force and Storage Survey teams based within the London Sales Centre
together with client site visit's to discuss their requirements followed up with
client presentations (CAD floor plans showing building details and proposed
furniture layouts together with Sample boards showing colour and fabric
Working initially within the Space Planning team as CAD
Space Planner, receiving work from Sales force and Storage Survey teams.
Visiting client sites and discussing their furniture requirements and planning
considerations. Creation of colour boards/sample boards and presentation to
clients. Latterly providing Space Planning management in the role of Space
Planning Manager allocating and managing workload prior to moving into
subsequent IT based role of Pre-Sales Systems Co-ordinator with responsibilities
for the London Sales Centre and the Bradford Sales & Marketing Department.
Role of Pre-Sales Systems Co-ordinator responsible for
installation and administration of Windows for Workgroups and Novell Netware
Local Area Network (LAN) installations at London and Bradford sites,
installation and configuration of network hardware and software, together with
associated LAN facilities including Electronic mail (Email), Fax and group
Scheduling facilities using Novell GroupWise. Proposal put forward to introduce
Windows NT Server to replace Peer to Peer LAN for the Bradford Sales and
Development of Planning and Survey departments within the
Sales Support departments at Flexiform involving the customisation of standard
applications to meet company requirements; Customisation of AutoCAD software
using AutoCAD development selection “Menus” for all Flexiform product ranges.
Employment of contract and permanent Planning staff,
selection of and liaison with Drafting bureau.
Upgrading of old PC systems to extend their usable working
lives, Intel Overdrive Chips, Memory etc.
Installation of Hardware: Memory (SIMM’s), Ethernet Cards,
I/O Cards and Graphics Cards to IBM Compatible Personal Computers together with
Installation and configuration of New PC’s to existing Local Area Networks.
Word Processing applications (Microsoft Word) for
Sales/Marketing, Service/Installation and Direct Marketing Operations.
Production of report to board level on the introduction of Windows based WP
Installation and Configuration of DOS, Windows (various
flavours), Novell Netware, Operating Systems.
Responsible for the programming and day to day operations
of the BT Meridian Norstar Telephone System, Private Circuits via shared
speech/data through BT Kilostream MUX connections between sites.
Provide Technical support and Computer Training to all
departmental members (eight users in Bradford and five directly responsible for
in London together with associated Sales department personnel from time to
Contact Management Software for Direct Marketing operations
incl. 4th Dimension (Apple Mac based), Tracker (Windows based). - plus limited
experience of Goldmine software (Windows based).
Product evaluation, Product demonstrations/presentations of
reports and proposals to board members and users.
Software/Hardware specifying and purchasing (within agreed
annual budgetary constraints).
Negotiating and maintaining maintenance contracts for
hardware and software.
Responsible for the smooth running of various departmental
Working out of hours in order to minimise disruption to
users and impact to the business.
Providing back-up service to the Planning department in
Flexiform London office, including on-site visits to clients premises in order
to take detailed briefs furniture/planning requirements.
CAD Space Planning (Designing Office Furniture layouts for
clients) using customised Autodesk’s AutoCAD through to Release 14.
Summary of Flexiform Projects:
Project Manager for the Design and Implementation of the
Flexiform “Project Compiler” system, working as a team with users, suppliers and
programmers (development based on Microsoft Access v2.0). Subsequent training of
eleven staff using new system, (including transition from MS-DOS to Microsoft
Proposal put forward to board level concerning
recommendations for the replacement of an existing UNIX based Sun SparcStation
Design Office Computer System (seven operators) with a new high performance
Windows NT PC based system in order to dramatically reduce investment in
maintenance, new hardware, training costs. Providing commonality/sharing of
three dimensional data between Design and Marketing teams.
Additional module produced for Service department utilising
common features of the “Project Compiler” system produced for the Pre-Sales
Relocation of the Flexiform London Sales Centre from
existing location into new offices. Involving the planning and costing for
relocating PC’s and VDU’s, IT and Network cabling, Telecoms, Fax and Modem
System designed to extract all product details automatically from an AutoCAD
Space Planning layout or Storage Cabinet Layout to produce fully itemised
“Estimates” including price information, discount and product for presentation
to clients in order to minimise errors occurred on existing manual system.
Integration of existing “stand alone” Bradford Sales Office
Windows PC system and Design Office Network to the Sales and Marketing Local
Area Network, sharing all Network devices including file, applications and print
Installation of dial-up networking/modems between sites
using pcAnywhere software for remote support.
Relocation of Edinburgh based AutoCAD system to integrate
within the Bradford Sales and Marketing LAN.
Introduction of NEXUS contact management DOS program to
Windows’95 based system (DOS emulation) within the London Sales Centre.
Space Planning and ordering of furniture for the London
Sales Centre Sales Office and Showrooms.
Investigation and proposal submitted for an introduction of ISDN
(Integrated Services Digital Network) to the London, Bradford and Edinburgh
Offices in order to share Data, Fax, Email, Internet and Internal telephone
services throughout the London Sales Centre/Pre-Sales Deapartment and Bradford Sales and Marketing
LAN’s (project shelved).
Liaison with Business Design Centre Property Maintenance
team arranging Displays and Membership cards (Security passes).
Designing price list data for launch of new Furniture
range, working closely with Graphic Designer (using Apple Macintosh - Desktop
Publishing) together with other Price List and Literature design. Proof reading
and adding content where appropriate.
Managing the London based Space Planning department,
allocating work and projects. Working to tight deadlines, producing CAD layouts
and furniture schedules for use by Sales personnel.
London Showroom Reception manning, welcoming clients to the
Flexiform London Showroom and arranging for Sales demonstrations where
Liaison with lighting companies (Luxo), Plant display,
Desktop accessories (Rubbermaid, Eldon), Fabric companies, Air Conditioning,
Electrics, Lighting, Plumbing, Ordering furniture/Planning Layouts, Networking
cabling, BT and Mercury Telecoms (Modem links..).
IT Systems Overview:
Hardware:- Ethernet based Local Area Networks running
Novell Netware v4.1/Novell GroupWise v5.2 (London) and Microsoft Windows’95/NT
peer to peer/Windows NT Server (Bradford). Windows PC’s used within the Space
Planning/Survey, Sales Administration and Service/Installation Departments
(London and Bradford) and Marketing Departments (Bradford). Sun SparcStation’s -
limited experience running AutoCAD Release 12 for SUN OS. Apple Macintosh -
limited experience gained using 4th Dimension Tele-Sales Database system.
Output and Support devices:- Networked Laser Printers (HP
Jet Admin), InkJet and Large Format Plotters. Oce Graphics Direct Thermal
Plotters (Arranged for a Oce remote showroom contract to enable client
demonstrations by Oce Sales Personal within the Flexiform London Showroom -
shared facilities allowing Flexiform to benefit from the very latest printing
Operating Systems:- Novell Netware v3.12 and v4.1 and
Microsoft Windows for Workgroups v3.11 Network Software, Microsoft MS-DOS v3
through v6.3, Windows v3.1, v3.11, Windows’95 and PLUS! (Utilities) together
with NT Workstation v3.51 and v4.0. Apple Macintosh (System 7) and UNIX (SUN OS
v4.1.3 with Open Windows) - limited experience.
Supporting Software Applications:- Microsoft Office
Professional v4.3 through ‘97 (Windows v3.11/’95): Word (Word Processing), Excel
(Spreadsheet), PowerPoint (Presentations), Access (Database) and
Schedule+/Outlook’97. Novell GroupWise v4.1 through v5.2 (Integrated Messaging,
Scheduling and Email System). Microsoft Mail (Windows v3.11), Exchange
(Windows’95) and Windows Messaging System (Email). Autodesk AutoCAD through to
Release 14 and AutoCAD LT (CAD applications). Autoroute Express (Route Planner).
PaintShop Pro (Image Editing). Lotus Organiser (Personal Scheduler). Visio
(Network diagrams etc..). Attachmate Kea 420 (UNIX to PC Terminal Emulation
software). Procomm Plus (integrated FAX, Terminal Emulation, Internet Browser).
Utilities included: Cheyenne ArcServe for Windows NT/Novell (DAT Drive Back-up
system), WinZip, Quarterdeck Cleansweep, WinProbe and QEMM programs, TextPad
(Text Editor), RAM Doubler, Internet, Remote Access, Electronic Fax and Email
access: Contact Management Program database via external modem, together with
remote access for technical support via pcAnywhere and USR modem(s). FaxServe.
Lotus SmartSuite’96 and Lotus 1-2-3’97 editions - limited experience.
Day Release and Evening college course:
July 1981 - July 1988
Aircraft Materials Ltd. (at the time a
part of Williams Holdings Plc. and based in Watford, Hertfordshire and Newton
Abbot in Devon, subsequently part of
Company activity: Specialists in the field of Airborne
delivery systems, Parachute fittings and small mechanisms for both Civil and
Military applications. Used by British MoD; RAF, Army and Navy + Commonwealth
and Foreign governments.
Location: Based at AML's offices located in Watford,
Job Title: Design Engineer (initially
Trainee Draftsman and
following training/shop floor experience became a Design Draftsman prior to
Working in a Defence industry approved Design Office. Part
of a team of draftsmen and designers producing Engineering drawings for the
manufacture of Safety equipment for use on Ejection seats in Military fighter
aircraft, together with designing “heavy drop” equipment for parachuting
vehicles and supplies to ground forces by air using Hercules C130 transport
The Design Office approved by the MoD in accordance with
AQAP 1 and CAA Group A1. Working to Def-Stan (Defence Standard) 00-970, 0510 and
BS.308 drawing practices.
Experienced various engineering disciplines throughout the
company including Manufacturing, Assembly and Inspection/Quality Assurance.
Experience included the use of various shop floor machinery including Grinders,
CNC Milling machines, Vertical drilling machines and Lathes together with
Assembly, Measuring and Testing work.
Engineering projects included the setting up of a Bill of
Materials (BOM) section as part of Computer-Aided Production Management (CAPM)
system, working at companies’ office in Newton Abbot, Devon (1988).
Setting up a Drawing Office Management System on a IBM PC
using SMART Database package (1986-88).
Ordering of Drawing Office consumables, Use of Large Format
copying devices, Design and Production of drawing border sheets to ISO
Exhibition stand design and manning (Farnborough
International and Redhill, Surrey).
Technical Library Management - Filing/Updating of MoD
standards and British Standard publications, Introduction of new folder
Display model making.
Day Release and Evening college course:
Demonstrating AML Quick Release Fitting (QRF)
within Harrier Aircraft
(click thumbnail to enlarge)
Qualifications and Training
Day release and Evening courses - studied at
West Herts College (Watford, Hertfordshire).
1989 - July 1993: BTEC Higher National Diploma in
1986 - May/June 1987: City and Guilds Course 230,
Certificate in Computer-Aided Engineering (CAD-CAM, CNC & Robotics).
1985 - July 1989: BTEC Higher National Certificate in
1981 - July 1985: B/TEC National Certificate in
Mechanical and Production Engineering.
Short courses - studied at
Buckinghamshire College of Higher Education (High Wycombe Campus),
(Staines, Middlesex) and via distance learning though
Learndirect and the
Staffordshire Virtual Learning Centre.
2011: Microsoft Excel 2003 - Spreadsheet Management.
Topics: Moving, Copying and Saving. Formulas,
Functions and Ranges. Fomatting Techniques. Working with Large
Spreadsheets. Proofing and Printing Spreadsheets, Charting and Web
2010: Microsoft Excel 2007 Introductory and
Intermediate - Spreadsheet Management.
Excel 2007 Introductory: Introduction to organising
and analysing business data using Excel 2007. How to create a new
workbook, how to enter text and numbers and how to use a range of
formulae and functions to make worksheet calculations; Identify Excel’s
screen components, Open, save and close workbooks, Move and copy data,
Work with simple formulae, functions and ranges, Change the appearance
of a worksheet using formatting features, Print single worksheets and
Excel 2007 Intermediate: Perform complex
calculations, how to create and work with large spreadsheets, how to use
charts to highlight trends and how to publish data on the web;
Understand the differences between relative and absolute cell
referencing, Use a range of formulae to complete complex calculations,
Work with advanced commands on the format menu, Use multiple workbooks
and create 3D formulae, Split windows, freeze frames and hide columns
when working with large spreadsheets, Create and format charts to
highlight trends, Publish workbooks as web pages for viewing or
AutoCAD 2010 2D Intermediate
2009: Autodesk Essentials:
Learning AutoCAD 2010 and AutoCAD LT 2010
MicroStation J Essentials
2006: Supporting Microsoft Windows 2000 - Level 3
(Workstation and Server Support).
Course content: Installation of Windows 2000
Professional and Windows 2000 Server, troubleshooting installations,
storage devices, file systems, Network Protocols and adaptors, TCP/IP
and NetBEUI installation, DHCP, DNS and WINS, Network Security, use of
the Microsoft Management Console (MMC), Connection Sharing, Active
Directory, Terminal Services, Server Recovery techniques, Remote Access
Service (RAS), Virtual Private Networking (VPN) configuration and
2005: Microsoft Windows 2000 Administration - Level 3 -
Windows 2000 Server Management.
Course content: Key features of Network
administration, use of Active Directory to manage accounts, PC security
and user authenticity, controlling user permissions, set-up user
accounts, NTFS management of files and folders, manage printing
processes, effectively manage files and folders, manage and store data,
use of event logs, back-up and restore data.
2005: Using Microsoft Project - Level 3 - Project
Course content: Create Project schedule, customised
Microsoft Project, estimate costs and apply work contours when assigning
resources to tasks, using cost factors, format project styles, plan
installation of Microsoft Project and identify common set-up problems.
2005: Electronic Communication using Microsoft Outlook
- Level 2 (Microsoft Outlook 2002).
Course content: Navigate the application,
communicate with Outlook message, schedule with Calendar, arrange
meetings and contacts, notes and customise Outlook.
2005: Databases - Level 2 (Microsoft Access 2000) -
Course content: Create databases, tables, forms,
sort and filter data, relational databases, format and print reports.
1995: AutoCAD 3D Environment Module,
and Modelling Module.
1989: Customising AutoCAD.
of Engineering and Technology (IET) (Associate Member).
BCS - The Chartered
Institute for IT (Affiliate Member).
Management User Group web site: web site management - design and development (using
Microsoft FrontPage 2003 and
Microsoft Expression Web 4); provides information and resources relating to
FM and CAFM for use by
Facilities Professionals worldwide.
Industrial Design, Engineering Marvels & Motoring.
Own Transport and Business Class 1 Insurance
based near to Junction 17 of the M25 motorway
View Larger Map
Return to top
Page last updated
26 June 2017 23:10